At Direct Trees, we aim to make ordering and receiving your trees as easy, affordable, and hassle-free as possible. Here’s everything you need to know about our delivery and returns process.
Delivery Information
We offer a flat-rate delivery fee of just £5.99 per order for most of mainland England, Scotland, and Wales, no matter how many trees you order!
For some locations, additional courier surcharges apply, which will be calculated at checkout:
- Northern Ireland – Unfortunately, we are currently unable to deliver.
- Scottish Highlands – £30 surcharge.
- Scottish Islands – £30 surcharge.
Free Delivery on Orders Over £150
Spend over £150 (excluding surcharged areas), and we’ll deliver your order free of charge!
How We Pack & Deliver Your Trees
All our trees are carefully hand-picked, packed, and dispatched from our Norfolk nursery by our trained team. We use specially designed packaging to ensure your trees arrive fresh, healthy, and ready to plant.
Dispatch Time – Orders are usually dispatched within 3-5 working days.
Delivery Time – Once dispatched, our trusted courier partners aim to deliver within 1-2 working days.
We’ll send you a dispatch confirmation email as soon as your order is on its way!
Click & Collect – Save 10%!
Want to save 10% on your order? Choose our Click & Collect service and pick up your trees directly from our Norfolk nursery.
- Simply enter promo code COLLECT at checkout.
- We’ll contact you to confirm when your order is ready.
- Collect at a time that suits you!
All collections are from Mill Hill Nursery, Pott Row, near the historic market town of King’s Lynn, Norfolk.
Returns & Refunds
We want you to be completely happy with your trees. If you need to return an order, please follow these steps:
- Returns must be made within 28 days of delivery.
- Trees must be returned in their original packaging and in the same condition as when they arrived.
- Once we inspect the returned items and confirm they are in good condition, we will issue a full refund.
What if my order arrives damaged?
Although we take great care in packing your trees, if your order arrives damaged, please contact us immediately via email with:
- A clear photo showing the damage.
- Your order number, full name, and contact details.
- A brief explanation of the issue.
One of our friendly team members will review your case and respond within 48 working hours to arrange a replacement or refund.
We’re here to help! If you have any questions about delivery or returns, feel free to get in touch—we’re always happy to assist.
